Refund policy
Last updated: January 2, 2026
1. Return Window — 30 Days
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.
To be eligible:
Item must be in original condition
Unworn, unwashed, and unused
Tags must be attached
Returned in the original packaging
Must include your receipt or proof of purchase
Start your return by contacting: sale@cherry-active.com
2. Return Address
Once approved, return the item to:
CHERRY-ACTIVE™
ATTN: Department of Returns
P.O. Box 460076
Garland, Texas 75046-0076
United States
A prepaid shipping label and return instructions will be sent.
*Items returned without prior authorization will not be accepted.
3. Damaged, Defective, or Incorrect Items
Please inspect your order upon receipt.
If your item is:
Defective
Damaged
Incorrect (wrong product, size, or color)
Notify us within 10 days. We’ll arrange a replacement or refund.
4. Non-Returnable Items
We do not accept returns for:
Underwear or intimate activewear (e.g., sports bras, compression shorts)
Items that are worn, washed, or used
Items missing original tags or packaging
Items marked final sale
Gift cards
Please contact us before initiating a return if you’re unsure about item eligibility.
5. Exceptions
We may make exceptions in the following cases:
Items defective, damaged, or incorrectly shipped
Items that are sealed and unopened (e.g., individually packaged intimates)
A one-time size exchange (if unworn and returned within 10 days; return shipping paid by customer)
Contact us at sale@cherry-active.com before sending any item that may qualify under an exception.
6. Exchanges
To make an exchange:
Start a return request
Once approved, place a new order for the item you need
This ensures item availability and faster turnaround.
7. EU Customers – 14-Day Cooling-Off Period
If your order is shipped to the European Union (EU), you may cancel or return your order within 14 days of delivery for any reason.
To qualify:
Items must be unused, unwashed, with tags attached
Returned in original packaging
Must include proof of purchase
This does not apply to personalized or final sale items.
8. Refunds
Once your return is received and inspected, you’ll get a confirmation email.
If approved:
Refunds are issued to your original payment method
May take up to 10 business days to process
Refund timing may vary by bank or credit card provider
If it has been more than 15 business days since approval and no refund has posted, email us: sale@cherry-active.com
Need Help?
We’re here to help you. sale@cherry-active.com